How can we assist you today?
Welcome to the InfinityBid support concierge. Whether you are acquiring a rare piece of design or managing your seller portfolio, we are here to ensure a seamless experience.
Below are answers to the most common inquiries regarding our platform.
How do I know the items are authentic? Trust is the foundation of InfinityBid. Unlike open marketplaces, we verify every seller before they are allowed to list. Our platform is populated exclusively by professional dealers, galleries, and vetted boutiques. We maintain a zero-tolerance policy for counterfeits.
What payment methods do you accept? To ensure your security, we utilize trusted third-party processors including PayPal and Stripe. These platforms offer industry-leading encryption and buyer protection measures.
Can I negotiate the price? Yes. Many of our sellers accept offers. Look for the "Make an Offer" button on the listing page. You can submit your best price, and the seller has the option to accept, decline, or counter your offer.
How is shipping calculated? Since our sellers are located worldwide, shipping costs vary based on the item’s size, origin, and destination. Shipping costs are calculated at checkout. For large furniture items, sellers may provide a custom freight quote after purchase.
What is your Return Policy? Return policies vary by individual Seller. Please check the "Shipping & Returns" tab on the specific item listing before purchasing. However, all purchases are protected by our Buyer Promise: if an item arrives damaged or significantly not as described, InfinityBid will mediate to ensure a fair resolution.
How do I become a seller on InfinityBid? To maintain the quality of our marketplace, we operate on an invitation or application basis. You can [Request an Invitation to Sell Here]. Our curation team reviews applications to ensure inventory aligns with our luxury standards.
What are the selling fees? We pride ourselves on having the most competitive fee structure in the luxury industry:
Listing Fee: Free.
Commission: A flat 5% on sold items.
High-Value Cap: We cap our commission at $250 USD. You never pay more than $250 per item, regardless of the sale price.
How do I get paid? Payments are processed directly to you via your connected PayPal or Stripe account. This ensures you receive your funds quickly and securely without waiting for the marketplace to release them.
Can I list items in any category? Currently, we are accepting listings primarily for Home Décor, Lighting, and Art. We will be opening submissions for Jewelry and Watches in the near future.
I forgot my password. How do I reset it? Go to the Log In page and click "Forgot Password." Enter your registered email address, and we will send you secure instructions to reset your credentials.
Is my personal data safe? Absolutely. As a Swedish company, we adhere to strict GDPR (General Data Protection Regulation) standards. We do not sell your data, and we utilize SSL encryption to protect your personal information.
How do I contact support? If you couldn't find the answer above, our team is ready to help. Please visit our [Contact Us] page to send a message. We aim to respond to all inquiries within 24 hours.
Our website uses cookies. By continuing, you agree to the use of cookies on your device unless you have disabled them in your browser.