Lladro Penguin Family Figurine SKU: 01008696

Specifications

BRAND:

Lladro

STATUS:

Current

CONDITION:

Mint in Box (MIB)

Payments & Returns

Payment Methods

PayPal, Stripe

Postage & Shipping

Item Location

100012, New York, United States

Ships To

Worldwide

Pick-ups

No pick-ups

Shipping Instructions

We ship worldwide

Returns Accepted

Yes

Returns Policy

Return & Refund Policy
Thank you for shopping with us. We take pride in the quality of our products and the care we put into packing and shipping every order. Our goal is to ensure you are completely satisfied with your purchase.
Damaged or Broken Items
We accept returns or claims if an item arrives damaged, broken, or defective.
If this happens:

Please contact us as soon as possible (ideally within 48–72 hours of delivery) with your order number and a description of the issue.
Keep all packaging materials, including the outer shipping box, inner packaging, and any protective materials. We may need these for insurance or carrier claim purposes.
Provide clear photos of the damaged item and the packaging when possible, as this helps us resolve the issue quickly.

Once we review your claim, we will offer either a replacement or a refund, whichever you prefer. We will do our best to resolve the situation promptly and keep you happy.
Refused Deliveries, Unpaid Import Duties, and Customs Issues
The buyer is responsible for all import duties, taxes, customs fees, and any related charges imposed by the destination country or carrier.
If you refuse to accept the goods, fail to pay required import duties or taxes, or the shipment is refused on entry into your country, this creates additional expenses (including return shipping, rebooking fees, storage, and handling charges). In these cases:

Customs authorities may destroy or abandon the goods, or
The goods may be returned to the country of origin.

Orders are not eligible for a refund in these situations, as the refusal or non-payment generates non-recoverable costs. Any fees incurred will be the responsibility of the buyer and may be deducted from any potential settlement, to the extent permitted by law.
Refusing delivery is not the same as initiating a return through our process. We recommend accepting the package and contacting us if there is an issue with the item itself.
General Notes

Original shipping costs are non-refundable except where required by law or in the case of verified damaged/defective items (at our discretion).
This policy applies to items sold through our online store. Certain products (e.g., personalized, perishable, or final-sale items) may have additional restrictions.
We reserve the right to refuse returns that do not meet the conditions above.

If you have any questions about this policy or need assistance with an order, please contact us